The issue arose when a resident’s utilities were disconnected due to non-payment of bills. They claimed that their bill was too high. To address their concerns, we initiated direct communication with the resident to understand the situation better and provide prompt resolution.

Upon investigation, our team conducted a thorough review of their water consumption, including a recheck of the meter readings and calculations. We ensured that the billing was accurate and aligned with their actual consumption. We transparently explained the findings of the meter verification process, emphasizing that the bill was based on accurate readings and reflected their actual usage as per the previous and current meter readings.