TSAVO Lifestyle

Support

How may we help you today?

FAQs

You can raise a support ticket by pressing any of the buttons above to start. If you’d like to issue a vacation notice or switch units, use the Vacation Notice form, but for all issues affecting your stay with us use the Support Ticket form.

You can raise tickets for various concerns including Repair and Maintenance (for all repairs), Receipts and Billing (for all financial concerns), Cleanse The Clan (for community concerns), Caring Community (for mental wellness), Vacation Notice, and Information Update (for any data updates).

In the Vacation Notice form, there is an option to choose a Long Holiday notice in the type of notices on offer. This will alert your AAA CEO that you would like to go on long-holiday, and they will contact you to confirm. Once confirmed, you’ll be invoiced half the rent for the duration of the holiday.

Once you submit a ticket, you’ll receive an email confirmation with a unique ticket number. You can use this ticket number to track the status of your request on our website. You’ll also be notified when it is assigned, when a technician is available (depending on the ticket type), and when the issue has been resolved.

Make sure to provide a detailed description of your issue or request, your contact information, and any relevant details such as photos/documents, and your current residence (apartment and house number).

Even though response times may vary depending on the nature and urgency of the request, our support team aims to respond to all tickets within a 3-6 hour period.

©TSAVO Lifestyle 2024